Everything you need to know before buying, in plain language.
Shipping
In Italy. Free, always, with no minimum spend. Delivery in two business days from dispatch. The price you see on the product page is the total: there are no hidden costs that appear at checkout.
Abroad. We also ship outside Italy. Costs and times depend on the country, so write to us before ordering and we'll tell you the price and delivery time.
Store pick-up. You can order online and pick up at Via Giudea 9, with no shipping costs. It's also an opportunity to have your frame adjusted to your face, which isn't possible online.
How it arrives. Hard case, cleaning cloth, and a thank you note. If it's a gift, let us know: we'll prepare the packaging accordingly.
Returns
Fourteen days. You have fourteen days from delivery to change your mind, as required by law. No reason is needed: just write to us.
What can be returned. The frame must be intact, with the case and labels. Glasses with prescription lenses mounted to your prescription are custom-made for you: these are evaluated on a case-by-case basis, write to us and we'll discuss it.
Manufacturer's warranty. Each brand has its own, and it applies to manufacturing defects. If something happens, we'll open the claim: we won't send you to deal with the manufacturer.
If the frame doesn't fit well. That's called an adjustment, and it's not a defect. If you're in Ascoli, stop by the store and we'll fix it for you while you wait. If you're far away, write to us before sending it back: often, it can be resolved by explaining what to do.
Payments
Cards. You can pay with credit and debit cards from major circuits. Payment is processed through Shopify: your card details do not reach us and are not stored on our site.
In-store. If you pick up at Via Giudea 9, you can pay upon collection, including cash within legal limits.
Invoicing
If you need an invoice, write your VAT number and recipient code in the order notes, or send them to us immediately afterwards: we will issue it.